Help
Frequently asked questions
The questions parents and schools ask us most. If yours isn't here, tell us and we add it.
For parents
How you sign up, how you pay, and how the books reach your door.
What is this platform?
A portal for paying your child's school fees and buying their books, with the books delivered to your home. You do all of it from your phone, without going to the school.
How do I sign up?
Register with your email. You can then add as many children as you have, at as many schools as they attend, provided each school is registered on the platform.
Can I register children from different schools under one account?
Yes. One account holds children across as many registered schools as you need.
What currencies can I pay in?
Pay in Naira, US Dollars, Ghanaian Cedis, Kenyan Shillings, or crypto.
How do I get my child's books?
Order and pay through the app, and we deliver the books to your house. You skip the queue at the school bookshop.
Is my payment secure?
Yes. Payments run through a secure payment gateway, and we record each transaction for audit.
Is there a cost to use the app as a parent?
The portal is free. Registering, adding your children and browsing book lists cost nothing. Paying online carries a transaction fee, and we show you that fee in full before you pay.
What is the transaction fee on online payments?
It is 1.5% of the amount you are paying, capped at ₦2,000, plus a ₦300 service charge. Our payment provider takes the percentage to process the payment, and the ₦300 covers running the platform. You see the exact amount and this breakdown before you confirm. Bank transfer and cash at the school carry no fee.
My child's school isn't on the platform yet. What can I do?
Ask your school's admin to sign up. It takes them a few minutes, and the school gets the full dashboard for free.
Can I buy other school items besides books?
We are adding resumption provisions such as cutlery, milk and socks to the app, so watch for those.
For schools
What it costs your school, what you get back, and how to start small.
How much does this cost our school?
The parent-facing portal, where parents pay fees and order books, costs your school nothing, forever.
What do we get on our end?
A dashboard that shows each payment and order as it happens, so you drop the manual reconciliation and the paper trail.
Does the dashboard reduce errors?
Yes. The platform records and audits each step, which removes the human error that comes with handling cash and keeping records by hand.
Are there paid features?
Yes. Backorder tracking, refund tracking and inventory tracking are optional extras. Your first month of them is free, after which they run about 20,000 Naira a month, or 200,000 Naira a year.
How do we get started?
Reach out to us, or start with a pilot. Many schools run book sales for one term first, then add fee payments.
Is our data and money handling secure?
Yes. Transactions run through a secure payment gateway, and each payment and order keeps a full audit trail.
General
The answers that apply to parents and schools alike.
Is this available outside Nigeria?
Yes. The platform handles several currencies, among them Ghanaian Cedis and Kenyan Shillings, so parents and schools outside Nigeria can use it too.
Who do I contact if I have an issue?
Call 0707 376 5902 or 0815 034 8205, or mail help@easyresumption.com. Signed-in parents can also describe the problem on the help and support page in their portal and leave a WhatsApp number for us to reply on.
Still stuck?
Parents sign in and get going in a couple of minutes. We onboard schools for free, most of them within a few hours of receiving their details.