Help

Frequently asked questions

The questions parents and schools ask us most. If yours isn't here, tell us — we add them as they come up.

For parents

Signing up, paying, and getting your child's books to your door.

What is this platform?

It's a portal that lets you pay your child's school fees, buy their books, and have those books delivered straight to your home, all from your phone, without visiting the school in person.

How do I sign up?

Just register with your email. You can then add as many children as you have, even if they attend different schools, as long as each school is registered on the platform.

Can I register children from different schools under one account?

Yes. You can add multiple children across different registered schools using a single account.

What currencies can I pay in?

You can pay in Naira, US Dollars, Ghanaian Cedis, Kenyan Shillings, or crypto, whichever works best for you.

How do I get my child's books?

Once you order and pay for books through the app, they're delivered directly to your house. No need to queue at the school bookshop.

Is my payment secure?

Yes. All payments go through a secure payment gateway, and every transaction is tracked and auditable.

Is there a cost to use the app as a parent?

The portal itself is free, registering, adding your children, and browsing book lists all cost nothing. Paying online carries a transaction fee, which is always shown to you in full before you pay.

What is the transaction fee on online payments?

It is 1.5% of the amount you are paying, capped at ₦2,000, plus a ₦300 service charge. The percentage is what our payment provider charges to process the payment; the ₦300 covers running the platform. You will always see the exact amount, and this breakdown, before you confirm. Paying by bank transfer or cash at the school carries no fee.

My child's school isn't on the platform yet. What can I do?

You can request your school's admin to sign up. It only takes a few minutes, and the school gets full access to the dashboard for free.

Can I buy other school items besides books?

We're adding the ability to buy resumption provisions such as cutlery, milk, and socks directly through the app, so keep an eye out.

For schools

What it costs, what you get, and how to start small.

How much does this cost our school?

The parent-facing portal, where parents pay fees and order books, is completely free for schools, forever.

What do we get on our end?

A real-time dashboard showing every payment and order as it happens, no more manual reconciliation or paper trails.

Does the dashboard reduce errors?

Yes. Everything is automated and audited, which removes the human error that comes with manual cash handling and record keeping.

Are there paid features?

Yes, optional premium features like backorder tracking, refund tracking, and inventory tracking are available. The first month of these premium features is free, after which it's a low-cost subscription (around 20,000 Naira per month, or 200,000 Naira per year).

How do we get started?

Reach out to us directly, or start with a low-risk pilot, for example, just book sales for one term, before rolling out fee payments.

Is our data and money handling secure?

Yes. All transactions run through a secure payment gateway with a full audit trail for every payment and order.

General

Everything that applies to parents and schools alike.

Is this available outside Nigeria?

Yes, the platform supports multiple currencies including Ghanaian Cedis and Kenyan Shillings, so parents and schools outside Nigeria can also use it.

Who do I contact if I have an issue?

A support email and contact channel will be published here shortly.

Coming soon

Still stuck?

Parents can sign in and get going in a couple of minutes. Schools are onboarded free, usually within a few hours of sending us their details.